As we have been embedding our services in Strategic Customer Design philosophies we have come across a number of excellent audit tools online. We use them to set benchmarks for our clients to assist them to see where they are in the journey of becoming more customer centric.
Here are some below:
- Test your customer Centricity MacInnis Marketing
- Customer Empathy Audit – Empahtyinsight
- Customer Service Aptitude – John DeJulius
- Humanize online Assessment -Humanize – The book
- Customer Culture tools – Jeanne Bliss
- Customer Monitor – NPS software
Strategic Service Design 