One of my objectives has always been to create a culture that is felt from the inside out. Providing a service is more than just getting great results it is also about the journey to get there. In fact I feel it is more important because a service based business is all about relationships. Creating an environment for your employees to be happy, showing them empathy, listening and adapting really does effect the culture and the customer experience.
This video from MadPow is an excellent example of how one company has taken pro-active steps to create and facilitate a culture that ultimately produces happier employees and customers.
Do you design your employee experience? Have you ever surveyed them to see what they think about working for you? Want to learn more?